service on site
Our service portfolio includes all services relevant to the project phases, taking service standards into account with the help of service routines. The goal is to guarantee our customers the availability of the desired system functionalities and to support the successful use of the system with our additional services.
Characteristic of our extensive services is the special attention to your company and your defined goals.
system exchange
On-site replacement of defective or damaged components
system check
On-site inspection of the system components for function and type of error
System-
upgrade
Commissioning and programming of replacement components
system debugging
Firmware and software updates, environment cleanup
Our services in detail
service
Service planning for the optimal use of existing resources to process existing service orders. Control of travel routes and assignment of qualified service technicians.
Significant compliance with all individually agreed SLA specifications.
maintenance
Preventive and predictive maintenance and repairs to maximize the performance, reliability and availability of equipment and assets.
Carrying out firmware updates and software updates.
extension
Installation and commissioning services for the expansion and functional expansion of existing system solutions in the branch environment.
Integration of additional components and expansion of the existing infrastructure including data and supply lines.
Conversion & disposal
Implementation of dismantling and disposal services as well as structural conversion measures in branch operations as a rollback project or as part of an outsourcing program.
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Acceptance of data backup and audit-proof disposal.